Ohio Assessments for Educators (OAE) Assessment of Professional Knowledge Practice Exam

Which technique is included in effective communication?

1. Ignoring the speaker’s nonverbal signals

2. Listening actively

3. Speaking as much as possible

4. Using technical jargon

The correct answer is: Listening actively

Active listening is a fundamental technique in effective communication. It involves fully concentrating, understanding, responding, and remembering what the speaker is expressing. By listening actively, one acknowledges the speaker's message, which fosters a respectful and productive exchange. This technique encourages an environment where individuals feel valued and understood, leading to clearer and more meaningful communication. Other options such as ignoring nonverbal signals, speaking as much as possible, or using technical jargon do not contribute to effective communication. Ignoring body language and other forms of nonverbal cues can lead to misunderstandings, while dominating the conversation can hinder dialogue. Additionally, using technical jargon may alienate those who are not familiar with specific terminology, further obstructing clear communication. Thus, active listening stands out as the pivotal element for facilitating effective interaction.